Shop By Cities
Select “City” that you want to shop for or have your order delivered to. What is this?
 

In order to make it easier for you, now you can select the city you want to order for through the drop down menu. All the products that come up are eligible for delivery to that city.

We have also established branches in these cities in order to facilitate your orders as well as to handle exchanges and customer service issues. Product variety has also been highly enhanced and continue to increase every day.

Shop By Categories
Payment Options

Credit-Cards (worldwide)
Cash on Delivery (Nepal only)
eBanking Payments (Nepal only)

More Details
Security

Our site is well secured
by GoDaddy.com
for using online transactions.

More Details
SHOPPING CENTER
Send Gifts. Shop Online.
In Muncha Shopping Center, you can buy products and get it delivered to almost any place in Nepal. We provide numerous merchants and their products to you to help you find exactly what you like.
MONEY TRANSFERS
Send Money to Nepal.
Muncha Money Transfer Service gives you fast and easy, safe and legal way to send money to Nepal in a reasonable transaction charges and exchange rates.

You can choose any of the links below for the money transfer service:

  • USA Here, you can use Internet Check or ACH (Automated Clearing House)
MUSIC
Download Nepali Music
Music store at Muncha.com is a new service through which you can download legal DRM free MP3 Nepali music.

Click here to visit Music homepage

New iPay
Online Payment Gateway
iPay (www.iPay.com.np), a service of Muncha.com, is an online payment gateway for Nepal. Here, you can make payments for your phone, mobile phones, ISPs, cable companies, online shopping sites etc. representing various companies such as Muncha.com, NTC, NCell, UTL, DishHome etc.

Click here to visit iPay homepage

The 18th SAARC Summit 2014 Delivery Notice!

Please note that due to the 18th SAARC Summit 2014, order deliveries will be affected from 24th to 28th Nov. On 26th and 27th of November, there will be no deliveries. On the other days, deliveries might be affected. Hence, please schedule your order accordingly. We apologize for any inconvenience caused.
You are in shop for KATHMANDU  
Kathmandu »Balaju »Baneshwor »Bhaktapur »Chabahil »Maharajgunj »New Road »Patan »Teku and others near by Kathmandu...
If you want to order for a different city, then city change the city.
  Change City
Select the city from below where you want to shop for:
  • New Road
  • Baneshwor
  • Patan
  • Sauraha
  • Muglin
  • Kawasoti
  • Inaruwa
  • Dubahi
  • Khanar
  • Surkhet
  • Buddha Path
  • Dailekh
  • Kalaiya
  • Jeetpur
  • Parsa
  • Bhairahawa
  • Lumbini
  • Kapilvastu
  • Lekhnath
  • Khairenitar
  • Byas
  • Bhedatar Chowk
  • Dharan Industrial Area
  • Bhanu Chowk
  • Simara
  • Bhimpheri
  • Manahari
  • Belbari
  • Urlabari
  • Damak
  • Mahendranagar Bazaar
  • Bhimdatta
  • Dhangadi
  • Kohalpur
  • Khujara
  • Belaheri
  • Hemja
  • Bijayapur
  • Phulbari
SEARCH: Search Currency:

FAQ (Frequently Asked Questions)

 
» Introduction
» How to Order
  » New Registration
  » Shopping at Muncha.com
» Deliverable Cities
» Payment Methods
» Privacy Policy
 
   
» Important Questions
  Q: How can I contact you with a question about my order?
  Q: My product was damaged when I received it. What do I do?
   
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Introduction:

 

www.muncha.com is modeled after a regular departmental store “Muncha House”. Muncha House originated at Balkumari, Ason and went by the name of Moti Man Ratna Man back then. It was only after the shop moved to New Road in the 1930s that it came to be known by the name of Muncha House, a name it has retained to this day.

Muncha House is one of the oldest and leading departmental stores in Nepal, located in New Road, the heart of the capital. It has served its customers consistently for over eight decades by retailing, wholesaling and also supplying business organizations with their daily necessities.

With the sole motto of reaching out extensively to its customers around the globe, Muncha House has launched Muncha Internet Ventures through which www.munchahouse.com was started. This was done taking in view the advent of the internet which raised the possibility of serving the Nepalese people in ways which were before thought of to be impossible. In the long run, we have changed to “MUNCHA.COM” for brevity reasons, but our services remain the same and we always strive to improve our services to our valued customers.

www.muncha.com is supper digital shopping mall, where you can find all your required products within a click. Our main aim is to provide you unlimited varieties of products with best quality services. You can shop online at Muncha by just staying at home saving time and energy and getting your goods delivered to their doorstep in reasonable price.

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How to Order:

 

New Registration:

  • Step 1: Click in “New Users” on your left hand side as shown below:
  • Step 2: Fill up the form as shown below accurately and click on “Register” Button
  • Step 3: You will receive an email on your respective registered email address about your registration

* For more details please click here

 

Shopping at Muncha.com

  • Step 1: Log In
  • Step 2: Selection of preferred city of delivery
  • Step 3: Selection of products and adding to your cart
  • Step 4: Check out
  • Step 5: Product Finalization
  • Step 6: Adding Recipient
  • Step 7: Selecting Recipient and Other special option
  • Step 8: Editing before payment
  • Step 9: Choosing Payment Option
  • Step 10: Confirmation of your Package
  • Step 11: Receiving email

* For more details please click here

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Deliverable Cities:

 
  • Kathmandu / Lalitpur / Bhaktapur
  • Baglung
  • Banepa
  • Bara
  • Bardibash
  • Bhairawa
  • Bharatpur (Narayangarh)
  • Bhimphedi
  • Biratnagar
  • Birendranagar
  • Birgunj
  • Butwal
  • Chandranigahapur
  • Dailekh
  • Damak
  • Damauli
  • Dhalkabar
  • Dhangadi
  • Dhankuta
  • Dhanusa
  • Dharan
  • Dhulikhel
  • Hetauda
  • Inaruwa
  • Itahari
  • Kalaiya
  • Kapilvastu
  • Kawasoti
  • Kohalpur
  • Kusma
  • Lekhnath
  • Limbini
  • Mahendranagar
  • Mahendranagar (Kanchanpur)
  • Kalaiya
  • Nepalgunj
  • Nijgad
  • Pokhara
  • Rautahat
  • Sauraha
  • Simara
  • Surkhet
  • Syangja
  • Tandi
  • Urlabari
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Payment Methods:

 
  • IPAY (www.ipay.com.np): This is an Online Payment Service of Muncha.com where you can get 3% Rewards while pay through this payment method. It is valid for the clients who have IPAY account at www.ipay.com.np. More details…
  • Cash on Delivery: This payment method is valid only for Kathmandu based orders as payment is accepted in cash when the ordered items are delivered.
  • Local Credit Card: This payment method is also valid only for Kathmandu based orders as even though the client submits his credit card number, the cardholder’s signature is mandatory when the goods are delivered. The cards accepted are VISA, MasterCard and Himalayan Bank Card.
  • Internet Banking: This payment method is valid for the clients who have access to Internet Banking facility of their bank account. Currently Internet Banking users of Laxmi Bank, Kumari Bank, Nepal Investment Bank, NIC Asia and Everest Bank can use this payment option.
  • PayBill: This payment method is valid for the clients who have registered their mobile number and partner bank account information at PayBill (The First Mobile Payment Service in Nepal). PayBill is a mobile payment service through SMS. More details...
  • SCT-Network: This payment method is valid for the clients who have ATM cards with 6 digits security PIN Code issued by SCT-Network Pvt. Limited. Now Nepal Bank Limited has been fully integrated their debit card system with SCT-Network. More details...
  • eSewa Nepal:This payment method is valid for the clients who have account at eSewa Nepal(Online Payment Gateway). Now eBanking customers of Kumari Bank Ltd., LaxmiBank Ltd., and Global Bank Ltd. can also recharge thiereSewa account through eBanking. More details...
  • Pay Way: This payment method is valid for the clients who have account at Pay Way (Merchant Payment Gateway Nepal). Now eBanking customers of Nepal Investment Bank can also recharge thier Pay Way account through eBanking. More details...
  • Kumari Mobile Cash: This payment method is valid for the clients who have taken SMS Banking facility from Kumari Bank.
  • Pay With SCT MoCo: SCT MoCo is a mobile commerce solution introduced in the Nepalese Market by FOCUSONE Payment Solutions in collaboration with SmartChoice Technologies (SCT). The technology enables SCT card holders to use their mobile phones for ON-SITE or OFF-SITE financial transactions. A user’s mobile phone can be linked to one or more SCT cards. More details...
  • International Credit Card: We accept VISA, Mastercard, American Express and Discover Card. Our payment processing company is Authorize.net on whose secure server you will be transferred to when you select the credit card payment option. All transactions are processed securely in their server itself. Hence, you won't have to worry about your credit card number being hacked.
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Privacy Policy:

 

Customer Internet Privacy Statment:

Protecting your privacy is important to us. We hope the following statement will help you understand how muncha.com collects, uses and safeguards the personal information you provide to us on our site. Muncha.com adheres to the highest standards in our customers' privacy. All information (including customer accounts, transactions, and all correspondence) is handled with the utmost discretion.
 
Collection of Personal Information:

The only personal information collected by our web site www.muncha.com is information which is submitted to us voluntarily and knowingly by site visitors. When you simply browse our sites, no personal information is collected.

Some functions and services offered through our site require that you provide certain personal information, for example, when you order a product, or register with us, we do need your postal, e-mail address etc.

 
Receiving E-mail and Postal Correspondence:

Our online registration forms contain a clearly identified checkbox that indicates that by submitting the form you will be entitled to receive e-mail correspondence from muncha.com, unless you opt out for not being included in our mailing list. Web site visitors, who have submitted their names, mailing addresses, or e-mail addresses and have not opted out, may occasionally receive e-mail correspondence from muncha.com, such as new site developments or special offers. Our purpose is to provide visitors with useful information and offers that will interest them.

Muncha.com will consider permission granted to send such information if a form is submitted with a check mark in the box labeled "by checking this box, you will be entitled to receive special offers, discounts, privileges and other benefits via e-mail from muncha.com. If you do not wish to receive these offers, please uncheck this box."

Muncha.com will not share e-mail addresses and postal addresses we collect through our web sites with any unaffiliated third parties.

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Opting Out:

Receiving email messages from muncha.com is optional.

You may choose not to receive e-mail, even after granting prior permission, or you may wish to correct information you previously provided. If you do not wish to receive e-mail or wish to correct information you provided to www.muncha.com, please send an e-mail message to info@muncha.com.

 
Searches:

Keyword search functions are provided in some areas of the muncha.com web site as a convenience to our users. We do not collect your name or e-mail address as a result of using a search feature. We may keep logs of all words searched to help us learn what kinds of information our web site visitors are seeking, and to improve our service to visitors.

 
E-mail Messages:

If you send muncha.com an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.

 
Cookies:

Muncha.com, does not utilize "cookie" technology to track your movement in our web site.

 
Credit Card:

Muncha.com uses credit card numbers submitted to us through our web site for payment purposes only, and not for marketing purposes. All of our transactions are processed within the secure server provided by Authorize.net, a US based company, which handles all our credit card transactions. Authorize.net utilizes industry standard secure encryption technology to reasonably assure the privacy and security of the credit card numbers of anyone who places online orders with us.

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Exchange / Return:

Most products can be exchanged / returned credit which entitles you to get another product of the same value from any of the merchants selling through Muncha.com. That means, you don’t have to select from the merchant through whom you originally made your purchase. You are guaranteed to find something you like as you can select from over 30,000 products sold by over Muncha.com merchants and vendors.

Term & Condition for Exchange / Return

Exchange / Return policies for all the products listed in Clothing, Shoes & Accessories and Services category can be done within 7 days of delivery date

Where,

During Exchange / Return*:

  • A copy of receipt is needed
  • The item is in reasonable condition including that:
  • It is in original packaging
  • It is unworn, unused and in its original condition; and
  • Any sew-in labels are still attached
  • Must have to exchange the item in Muncha.com’s office premises within our exchange period

During exchange / Return* of any products listed in Service category:

  • A copy of receipt is needed
  • Voucher must not be used in any circumstances
  • Must have to exchange the delivered voucher in Muncha.com’s office premises within our exchange period

Exchange policies are also applied to all the products listed in Muncha.com if they are faulty and not fit for purpose.

For Exchange, please contact following department with the proof of purchase:
Customer Service Department
Muncha.com
Kupondol, Lalitpur
Phone: 5539414, 5535757
Email: info@muncha.com
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Cancellation:
You may cancel your order by promptly sending us an e-mail at info@muncha.com at least two working days before scheduled delivery date. You will have to inform us your cancellation before we process your order. In case you want to cancel your order after we have already processed your order, you will be charged 15% of your ordered item. This is done just to cover our processing costs and not as a penalty to our valued customers.
 
Acceptance of Policy Terms and Conditions:
By using this site, you imply to agree to the terms and conditions of the Privacy Policy. We reserve the right, at our discretion, to change, modify, add or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of muncha.com following the posting of any changes to these terms shall mean that you have accepted those changes.
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Important Questions:

 

Q: How can I contact you with a question about my order?

A: You can contact us in 1-859-215-0093 (USA), 1-888-357-6348 (USA, toll free), 44 0207 078 7349 (UK), 61-(02)-8310-4158 (Australia), 33 (0)1 7666 0612 (France),Nepal: 977-1-5539414, 5535757, or by sending an e-mail to info@muncha.com.
 

Q: My product was damaged when I received it. What do I do?

A: First, please contact us immediately. We are dedicated to 100% customer satisfaction, and we want you to be pleased with your order. Call us or send an e-mail to info@muncha.com. When we receive your call, we'll help arrange for a replacement or refund.

 

12 Seasons

Welcome 12 seasons. The big idea behind 12 seasons is to create an ever changing atmosphere for your home and office. Now you can subscribe artworks including photographs and photographed paintings on a monthly basis, and your walls would never look the same. We have a huge collection of original artworks from Nepalese photographers and artists that can be seen at our website www dot twelve seasons dot net (12seasons.net).

BRB Handicraft

BRB handicraft produces handmade handicraft items like statues, temples, idol of god and goddess. Main products are gold and silver plated reflecting Nepali culture and history.

DishHome

DishHome is one of the fastest-growing operator the Nepal’s broadcast and transmission services industry for digital television channels. Launched in 2009 to provide digital satellite services to individual homes, the company is now active across Nepal marketplace with operations across all 75 districts. DishHome has a nationwide coverage with 87 dealers and approximately 2000 service stations. Headquartered in the Tinkune, Kathmandu, DishHome has a high-quality infrastructure for digital satellite broadcasting and has secured strong content (channels) portfolio including well known international brands.

DishHome’s outstanding reputation for quality and reliability has been built on consistently excellent network delivery and on the high-caliber of expertise and advice that we share with our customers. DishHome’s mission statement Delightful lifestyle also describes the aspiration of the company to create substantial base of happy and satisfied customers all over Nepal.

Shoes Story

Dear Shoe lovers, to ensure satisfaction of our customers, we have bought varieties of new collection from qualified seller- Shoes Story. This store is a one of the leading company that deals with quality and variety of shoes for ladies.

JeansWest Nepal

JeansWest is the biggest casual clothing Brand Of Australia having more than 2200 stores all over the world. Established in 1972 in Australia, JeansWest has become a market leader in casual clothing segment because of its quality and pricing. It’s a casual wear brand offering fashionable and quality products for the age group 15-50 years.

As per the company’s policy of making JeansWest a Global brand, JeansWest entered the Nepali market in December 2010, Italina Enterprises has been appointed as the sole agent of JeansWest for Nepal. Started from one exclusive retail store at Civil Mall, JeansWest has opened its second exclusive store within a year at City Centre Mall. Company controlled pricing, good quality and perfect fit for the people of Nepal has all led to make JeansWest take a good market share in a very short span of time in Nepal as well.

White Tara

White Tara is a store that deals with women’s wear, located at People’s Plaza, Khichapokhari, Shop No. 629, 5th floor. Fashion like you need it: make trends work for you, get style on a budget, dress for your body and look great for special occasions.

The Chocolate Garden

Our handmade chocolates can be a special gift for your dear ones. We’ve put together a collection of chocolate recipes that we think you will enjoy. These deliciously sensuous chocolates are made with utmost care and passion.

Get Gorgeous

Are you looking for fashion and beauty advice? Then here is the Get Gorgeous store the ultimate girly shop including fashionable wear. Get Gorgeous provides daily content, fun giveaways, and fashion wear in reasonable price. Today everyone has passion for fashion and this store bring a variety of femininity and glamour to their store.

U.F.O. Nepal

U.F.O. The Clothing Store had a humble beginning with a single store established in February 1996 in Ranjana, Kathmandu. The first store opened with an exclusive collection of stylish clothes and shoes for Youngsters. Since then it has grown up as a leading Clothing chain in Nepal. The continued success of U.F.O.’s unique and innovative shopping concept has provided the company with an outstanding record of achievement in a comparatively short period of time.

Mark Davidson

Mark Davidson wine company is importer of quality wines for Nepal. Each and every bottle of wine gives value for money and provides best satisfaction. Mark Davidson wine company started importing wines from Australia and now supplies to well over eight five star hotels, foreign diplomats, many leading department stores and retail wine store in all over Nepal.

We assure our customers that our all wines available here serve good value for money and most of them are very much liked by Nepalese consumers. Please feel free to browse through our wines shop confidently.

Email / UserID

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Affiliated Services of Muncha.com
Online
Money Transfer
Online
Payment Gateway
Online
Entertainment
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News Aggregator
For 24-7 Customer Service, Call:
1-859-215-0093 (USA)     1-888-357-6348 (USA, toll free)     44 0207 078 7349 (UK)     61-(02)-8310-4158 (Australia)     977-1-5535757, 5539414
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